Stanhope telecare medical centre
Telecare has launched a hybrid GP clinic
Telecare is collaborating with Kyabram District Health Service (KDHS) to introduce a new GP service at Stanhope Health called Stanhope Telecare Medical Centre.
The GP service combines regular in-person consultations with weekly virtual telehealth consultations with Telecare GPs Dr Ken-Tze Koh and Dr Raymond Wen who have 20 combined years’ experience in rural health.
book your gp consultation with us
- phone (03) 4800 5291
- fax 03 7048 9997
- Send your referrals to stanhope@telecare.com.au
- 35 Birdwood ave Stanhope VIC 3623
overview of our services
| Services | Fees | Rebate | gap fee |
|---|---|---|---|
| Standard (23) | $80.00 | $42.85 | $37.15 |
| Long (36) | $120.00 | $82.90 | $37.15 |
| Mental Health Care Plans (GP with special training - 92116) | $140.00 | $103.70 | $37.15 |
| Mental Health Care Plans (GP without special training - 92112) | $118.00 | $81.70 | $37.15 |
| Mental Health Care Plan Review (standard - 92114) | $118.00 | $81.70 | $37.15 |
| Chronic Disease GP Management Plans | Bulk Billed | ||
| Health Assessments | Bulk Billed | ||
| Medication Management Review | Bulk Billed |
| Services | Fees |
|---|---|
| Standard (23) | Fees: $80.00Rebate: $42.85Gap Fee: $37.15 |
| Long (36) | Fees: $120.00Rebate: $82.90Gap Fee: $37.10 |
| Mental Health Care Plans (GP with special training) | Fees: $140.00Rebate: $103.70Gap Fee: $37.15 |
| Mental Health Care Plans (GP without special training) | Fees: $120.00Rebate: $81.70Gap Fee: $37.15 |
| Mental Health Care Plan Review (standard) | Fees: $120.00Rebate: $81.70Gap Fee $37.15 |
| Chronic Disease GP Management Plans | Bulk Billed |
| Health Assessments | Bulk Billed |
| Medication Management Review | Bulk Billed |
Bulk Billing:
We are currently able to bulk bill eligible patient groups for most of the consultation types:
- Children under 16 years of age
- Commonwealth Concession Card holders
- DVA Gold & White (some conditions) Card holders
- Health Care Card holders
- Pensioner Concession Card holders
What are common services at the clinic?
- Women's Health
- Early Intervention
- Men's Health
- Acute & Chronic Condition Management
- Paediatric Health
- Minor Skin Procedures
- Immunisation
- Season Vaccinations
- Travel Medicine
- Antenatal Care
- Medical Check-ups
- Pathology
How does the appointment work?
The clinic initially has five days a week of in-person consultations for the first three weeks (12th-30th August 2024). During the first three weeks, all appointments will be bulk billed (free).
After this, there will be two days a month of in-person consultations (provided in one week), and two days of telehealth consultations each week for the remainder of the month. These appointments are bulk billed for pension and concession card holders and children under 15 years. All other appointments for non-concession card holders are Medicare rebate-able and consumers will only have to pay the full fee of $80 with a Medicare rebate of $42.85, which is $37.15 out of pocket gap fee. Card surcharges apply.
A Practice Nurse is being recruited to support clients with their face-to-face and telehealth consultations at the Stanhope Telecare Medical Centre. All initial GP consultations will need to happen face-to-face, except for mental health consultations. Following the initial consultation, clients can see the GP face-to-face or virtually. KDHS’ friendly Stanhope Health client services team will continue to assist with meet and greet support.
Your privacy is our priority; we ensure that all personal and medical information is securely stored and used solely for the purpose of providing and improving our telehealth services. You can read more about our .
About Telecare:
Telecare is the designated provider of video conferencing services for select medical specialities on behalf of Stanhope, renowned as one of Australia's leading telehealth providers. Telecare boasts a panel of over 150 clinicians across more than 30 specialities. The Telecare service spans the nation, with a particular emphasis on serving regional Australia. A comprehensive contract between Telecare and Stanhope ensures adherence to strict standards of service and confidentiality, guaranteeing the same level of care as in-person consultations.
Security and privacy:
Your privacy and confidentiality are paramount. Just as with in-person appointments, your health information remains secure and confidential in accordance with Australian healthcare regulations. Telecare operates within a highly stringent legal framework, ensuring the utmost protection of patient data and privacy.
For more information
For inquiries or assistance regarding your telehealth appointment, please contact:
Telecare
Appointment Bookings/Cancellations
P: (03) 4800 5291
35 BIRDWOOD AVE STANHOPE VIC 3623
Need More Assistance?
If you have further questions or require additional information, please follow the links below.
FREQUENTLY ASKED QUESTIONS
Advice and answers from the Telecare Australia Team about general frequently asked questions regarding telehealth.
who is telecare?
As Australia’s leading virtual care provider, Telecare has more than 200 GPs and medical specialists across more than 30 specialities. Their virtual care services are accessible to patients Australia-wide, delivering better access to continuity of quality healthcare. Telecare is currently servicing more than 20 rural and regional public hospitals and health services to care for patients close to home in a timely manner.
When will the new GP service commence?
Stanhope Telecare Medical Centre will open from Monday 12 August 2024
Do I have to be eligible for an appointment?
There are no eligibility requirements to make an appointment. Referrals are not required.
If you do not have a Medicare card, your appointment will have a private fee and you will need to bring payment options including eftpos (debit card), Visacard or Mastercard. The practice may not have available change for cash, and we do not accept cheques.
Where will Stanhope Telecare Medical Centre operate from?
The Stanhope Telecare Medical Centre will operate from Stanhope Health to provide the community with access to care as close to home as possible.
For more information on the services of Stanhope Health, visit https://www.kyhealth.org.au/contact-us/stanhope-health/
How many days will the service operate?
The Telecare GP service will include five days a week of in-person consultations for the first three weeks (August 12th-30th)
After this, there will be two days a month of in-person consultations (provided in one week), and two days of telehealth consultations each week for the remainder of the month. Further information on which days the consultations will be held will be provided soon.
How do I transfer my medical records to Stanhope Telecare Medical Centre?
Step-by-step guide:
- Contact your current GP or hospital where your medical records are held.
- Request a copy of your medical records to be transferred to Stanhope Telecare Medical Centre. This often requires you to complete a form.
- Provide them with our practice's contact details:
- 35 BIRDWOOD AVE STANHOPE VIC 3623
- Ph: 03-4800-5291
- Email: stanhope@telecare.com.au
Please contact Telecare on 03 4800 5291 or email stanhope@telecare.com.au to request a medical records transfer and the Telecare team will provide further details.
Will the GPs be able to do what other local GPs can do?
Yes, the community should expect a level of care consistent with the same quality standards as any GP.
pathology (such as blood tests)
Austin Pathology will provide a weekly pathology collection at Stanhope Health from Tuesday 20th of August 2024.
vaccinations
We won't be offering vaccinations at this time. However, you can arrange to visit Stanhope Health every 2nd month on a Thursday 11.30am-12noon with Shire Immunisation - No appointment needed
How do Telehealth appointments with a GP work?
Telehealth video calls allow you and the Telecare GP to see each other either at home or at Stanhope Telecare Medical Centre.
What technology do I need to attend a Telehealth video call?
You can attend a Telehealth video call on any smartphone, tablet or computer with a camera, making it very easy to use. No patient information is retained by the system, so your health information is safe and secure. More information on how to access this service will be provided when you make a booking for an appointment.
Visit our Guide for information on how to prepare for a telehealth appointment https://www.telecare.com.au/how-it-works/appointment-guide
Will in-person and telehealth consultations cost the same?
Yes, in-person and telehealth consultations will incur the same cost.
How long are the appointments?
A standard appointment is 15 minutes. If required, longer appointments are available.
How do I pay for my appointment?
You can pay for in-person appointments at Stanhope Telecare Medical Centre and the team will help run your Medicare rebate. When online bookings become available for telehealth appointments, pre-payment will be required on the online booking app Hotdoc. After the appointment, Telecare will help claim the Medicare rebate for you at no extra charge.
Will Stanhope Telecare Medical Centre provide additional support for anyone who cannot book an appointment online?
If you cannot book an appointment online, call the team on 03 4800 5291 and a member of the friendly team will help.