Specialists aim to see patients within one to three weeks.
For GPs, hospitals and clinical partners
Australia's leading virtual care provider
We provide access to inpatient, outpatient and specialist telehealth consultations from referring GPs. Our services reach patients across Australia through a network of 300+ clinicians across 30+ specialties.
- 300+
- Specialists
- 30+
- Specialties
- 100,000+
- Successful appointments
- 1–3
- Avg. wait time (weeks)
Why Telecare
Quality, affordable healthcare at home
See a quality specialist in your home, with your clinician, or with one of our hospital partners.
High-quality telehealth with competitive out-of-pocket costs.
300+ clinicians across 30+ specialties in private and public systems.
Care delivered through secure, standards-governed virtual pathways.
Our clinicians
A team of over 300+ quality specialists
We’ll be with you every step of the way, connecting you with our network of over 300 compassionate and expert clinicians across 30+ specialities.
Patient stories
What our patients are saying
I had an appointment with Dr Alexey Sidorov this afternoon. I wanted to write to say thank you. Dr Sidorov was kind and compassionate and I really appreciate being able to use the Telecare service to get treatment. I live in regional Tasmania and would have had to wait over 12 months to “maybe” get an appointment.
Telecare has made accessing specialists and telehealth appointments so much easier. It’s amazing – our doctors can come in on an appointment with their patients and specialists, something they never could have done if they had to physically leave the clinic. It makes it so much more collaborative.
After having successfully undergone a procedure, I wish to convey my sincere appreciation to Michael Zhong for his thorough and prompt input and empathy. He was indeed swift, thoroughly professional and caring in all our interactions for which my wife and I will be forever grateful.
This is going to make things so much easier for our demographic. We have a lot of low socio-economic patients, so the option to bulk-bill is great. And it will make appointments easier. I recently had to take my child to four review consultations with a pediatrician on the mainland, taking a day off work each time, just to receive test results.
Thank you, you're the only one in the end that pushed to help me despite my annoying emails. I'm sure you deal with so many walks of life and so many personalities and its a real credit to you that still do your best to meet the needs of the patient.
I had a really good experience using Telecare for the first time recently. Mum was in a gruelling long wait in ED on a weeknight. By 3.00am, nothing had changed.
Telecare has made accessing specialists and telehealth appointments so much easier. It’s amazing – our doctors can come in on an appointment with their patients and specialists, something they never could have done if they had to physically leave the clinic. It makes it so much more collaborative.
After having successfully undergone a procedure, I wish to convey my sincere appreciation to Michael Zhong for his thorough and prompt input and empathy. He was indeed swift, thoroughly professional and caring in all our interactions for which my wife and I will be forever grateful.
This is going to make things so much easier for our demographic. We have a lot of low socio-economic patients, so the option to bulk-bill is great. And it will make appointments easier. I recently had to take my child to four review consultations with a pediatrician on the mainland, taking a day off work each time, just to receive test results.
Our products
Upcoming tools for modern care delivery
Learn more about some of our upcoming medical products and how we plan to revolutionise outdated processes of seeking medical care.
An AI-assisted workflow platform that streamlines how healthcare providers administer care, cuts operational cost, and lets clinicians focus on patients.
Learn more
A modern digital prescribing experience that replaces inefficient print-and-hand workflows with a clearer, mobile-first script flow.
Learn moreOur services
Care delivery lines for partners
Four core models for GPs and hospitals—plus specialty programs for veterans, ADHD and hybrid GP clinics.
300+ specialists across 30 specialties for telehealth and face-to-face care, supported by a nationwide GP network.
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After-hours virtual admissions, ward rounds and secondary inpatient consultations for regional hospitals.
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Virtual outpatient clinics that help hospitals source physicians, schedule appointments and reduce wait lists.
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Virtual on-call physicians supporting patients recovering at home with continuity of hospital-level care.
Explore serviceSpecialty programs
Focused pathways
Specialist and mental health pathways for veterans, ADF members and entitled families.
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Structured telehealth assessment and treatment pathways with FRANZCP psychiatrists.
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In-person and weekly virtual GP consultations delivered with Kyabram District Health Service.
Explore serviceLatest news
Industry updates and clinical stories
Stay up to date with industry news, case studies, clinical information and patient education from Telecare.
Telecare Presented at the RACMA 2023 Conference in Auckland!
Dr. Chris Sia, Dr. Raymond Wen and Dr. Robyn Mason, our Chief of Clinical Governance, were invited to represent Telecare at the RACMA conference this year. Chris and Ray both presented on how our services are helping our hospital partners achieve clinical excellence.
Read more
Telecare and Murrumbidgee PHN’s Partnership: EMPOWERing Patients on their Journey to Healthier Eating
We are excited to present the successful results of our EMPOWER program!
Read moreFAQ
Frequently asked questions
Advice from the Telecare Australia team about telehealth, referrals and getting started.
Why should I use Telecare?
Telecare provides GPs and patients with efficient, flexible and affordable specialist care via telehealth and in-person consultations at our Blackburn clinic.
Our specialist panel covers 30+ specialties and growing—the equivalent of some of Melbourne’s largest hospitals. Dedicated administration helps patients see specialists in about 1–2 weeks on average.
Telecare also improves access for patients in remote locations, aged care, or with mobility or financial barriers.
How do I book or refer for an appointment?
Patients can book through the patient portal with a GP referral, or you can book on their behalf. Once we receive the referral, we organise the specialist appointment.
How long are wait times?
Our average wait time is 1–2 weeks.
Can patients book without a GP referral?
No. A valid GP referral is required for Telecare specialist consultations. Patients may start booking through the portal and we can help contact their local GP, but a referral is still required before the appointment.
What about fees for patients?
Specialist telehealth consultations are competitively priced for low out-of-pocket costs across rural and metropolitan areas, aged care and Indigenous communities. Gap fees vary by specialty.
For support, call (03) 9052 4872 or email admin@telecare.com.au.
Getting started with telehealth
Patients should test their device a few days before the appointment, use an up-to-date browser, and join from a quiet, well-lit space on a stable connection (NBN, 4G or higher; minimum 1 Mbps up/down).
Full device and browser requirements are in the Telecare help centre.
Join our expert team
Partner with Telecare to deliver telehealth and in-person consultations.