AUSTRALIA'S LEADING VIRTUAL CARE PROVIDER

We provide access to in-patient, out-patient services and specialist telehealth consultations from referring GP's. Our services reach patients from all across Australia through our network of 200 clinicians across 33 specialities.

QUALITY, AFFORDABLE HEALTHCARE AT HOME

See quality specialist in your home, with your clinician or with one of our hospital planners.
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SHORT WAIT TIMES
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POCKET-FRIENDLY FEES
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WORLD-CLASS CLINICIANS
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Globally CERTIFIED

200+

SPECIALISTS

33

SPECIALTIES

55,000+

SUCCESSFUL APPOINTMENTS

1-3

AV. WAIT TIME

A TEAM OF OVER
200+ QUALITY SPECIALISTS

We'll be with you every step of the way, connecting you with our network of over 200 compassionate and expert clinicians across 33 specialities
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dr. alida connell
Psychiatrist
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Dr. clinton colaco
Infectious Diseases
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Qasim latifi
Child Psychologist
dr. romanie rodrigo
Paediatrician
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dr. dilshani jayawardene
Endocrinologist
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dr. ramesh sahatevan
Neurologist
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dr. adam rischin
Rheumatologist
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dr. alysson wann
Oncologist
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Dr. Zi low
Geriatrician
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ms. sorrel graham
Clinical Psychologist
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Ms. diane gargya
Diabetes Educator
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Dr. Dhruv nayyar
Cardiologist

WHAT OUR PATIENTS
ARE SAYING

Telecare has made accessing specialists and telehealth appointments so much easier. It’s amazing – our doctors can come in on an appointment with their patients and specialists, something they never could have done if they had to physically leave the clinic. It makes it so much more collaborative.
VIC
GP Clinic Practice Manager
I had an appointment with Dr Alexey Sidorov this afternoon. I wanted to write to say thank you. Dr Sidorov was kind and compassionate and I really appreciate being able to use the Telecare service to get treatment. I live in regional Tasmania and would have had to wait over 12 months to “maybe” get an appointment.
vic
Patient
After having successfully undergone a [procedure], I wish to convey my sincere appreciation to Michael Zhong for his thorough and prompt input and empathy. He was indeed swift, thoroughly professional and caring in all our interactions for which my wife and I will be forever grateful.
vic
Patient
This is going to make things so much easier for our demographic. We have a lot of low socio-economic patients, so the option to bulk-bill is great. And it will make appointments easier. I recently had to take my child to four review consultations with a pediatrician on the mainland, taking a day off work each time, just to receive test results.
russell island
GP Practice Manager
Thank you, you're the only one in the end that pushed to help me despite my annoying emails. I'm sure you deal with so many walks of life and so many personalities and its a real credit to you that still do your best to meet the needs of the patient.
Regional vic
Patient
I had a really good experience using Telecare first the first time recently. Mum was in a gruelling long wait in ED on a weeknight. By 3.00am, nothing had changed.
vic
Patient

OUR PRODUCTS

Learn more about some of our upcoming medical products & how we plan to revolutionise the out dated processes of seeking medical care.
OPAU
Telecare will soon be launching an AI-assisted workflow platform that will revolutionise how healthcare providers administer care. Our solution will streamline processes, cut costs and let clinicians focus on providing outstanding...
RxPAD
The traditional way of prescribing, which typically involves manual entry onto a computer, printing and handing a physical copy (or even worse, handwriting), is becoming increasingly inefficient. This is especially in the case of...

OUR SERVICES

Private Specialist Telehealth Services
Telecare has a panel of over 200 specialists covering 30 specialties providing a mixture of telehealth and face to face consultations. We have a large, Australia wide GP network of over 1000 GP clinics...
Public Hospital Inpatient Services
Telecare’s outpatient service helps hospitals source physicians, schedule appointments and facilitate video conferencing. Our service aims to increase access to specialist care for all patients....
Public Hospital Outpatient Services
Telecare’s virtual outpatient service helps hospitals source physicians, schedule appointments and facilitate video conferencing. Our service aims to increase access to specialist care for all patients....
Hospital In The Home
Our "Hospital in the Home" service allows hospitals to service inpatients who require ongoing care but wish to recover in the familiar and comfortable surroundings of their own home....

FREQUENTLY ASKED QUESTIONS

Advice and answers from the Telecare Australia Team about general frequently asked questions regarding telehealth.
Why should i use telecare?

Telecare provides GPs and patients with efficient, flexible and affordable specialist care via telehealth and in-person consultations at our Blackburn clinic.

Our diverse specialist panel consists of more than 200 specialists and allied health professionals covering 33 specialties and growing, the equivalent to some of Melbourne’s largest hospitals. Our innovative software and dedicated administration team ensures that patients see our specialists in 1-2 weeks.

Telecare helps make specialist care more accessible for patients who live in remote locations, aged care facilities or have mobility issues, as well as those who are experiencing financial hardship or require attention.

If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

Getting started with telehealth

Test your equipment before your appointment

  • If this is your first experience with telehealth, you will need to check that your device is capable of conducting online video meetings. Test your device a few days prior to your appointment using this link.

Is your device up-to-date?

  • A great consultation starts with a compatible device. Please ensure you have access to on of the following
  • Apple iPhone or iPad with IOS version 13 or later
  • Android mobile phone or tablet with Android 8 or later
  • PC or laptop with webcam and microphone running Windows 7 or later
  • Mac or Macbook with webcam and microphone running MacOS 10.12 or later

Web browser requirements

  • Your telehealth appointment will run through your web browser, so it's also important to ensure your browser is up-to-date. Check your browser version here.
  • Minimum browser requirements include:
  • Google Chrome Version 82+ (Windows, Android, MacOS)
  • Apple Safari Version 12+ (MacOS, iOS)
  • Firefox Version 75+ (Windows, Android, MacOS)
  • Microsoft Edge Version 82+ (Windows MacOS)
  • Microsoft Edge Version 44+

How Is your internet connection?

  • For a smooth connection, you will require an NBN, 4G connection or higher. A minimum of 1mbps for both upload and download is required.
  • To test your internet connection, click here.

Close any background apps before your appointment starts

  • Netflix or online gaming services may slow down your internet speed and affect your session. Please close these down before you begin.
  • For tech support, you can always contact us.

Find a quiet and well-lit space

  • To avoid any outside disturbances during the consultation, please call from a private and quiet space.
  • For video consultations, ensure your room is well-lit, ideally with natural lighting behind your device. If you can, position yourself so you are in the centre of your screen, and your device is approx. at arms length so your clinician can see you clearly.

appointment

Telecare appointments

How do I book an appointment?

  • You can book a Telecare specialist appointment through our patient portal if you have a referral from your GP, or your GP can book it for you.

    Once we receive your referral, we will contact our specialists and organise the appointment for you.

How long are wait times to get an appointment?

  • Our average wait time is 1-2 weeks.

Can I book an appointment without a GP referral?

  • No. To book a Telecare specialist consultation, we require a valid referral from your GP. Patients can book specialists directly through our patient portal and we can contact your local GP on your behalf, however patients are still required to provide a referral to see a Telecare specialist.

If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

Why should i use telecare?

All Telecare specialist telehealth consultations are competitively priced to ensure low out-of-pocket fees for patients in rural and metropolitan areas, aged care and indigenous communities. Gap fees vary from specialty to specialty, If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.