services

Public Hospital Outpatient Services

SUMMARY

Telecare’s virtual outpatient service is an all-in-one solution that enables a hospitals to run a telehealth outpatient clinic

Telecare can assist hospitals with sourcing specialists, scheduling appointments and facilitating video conferencing.

Our service aims to increase access to specialist care for all patients.

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why telecare

Increased access to a wide pool of high-quality AHPRA registered clinicians via telehealth
Flexible appointment options
Increased capacity leading to shorter patient wait times
Convenient follow-ups and ongoing care
Virtual clinic management and end-to-end support
Robust clinical governance framework
Potentially reduce the burden on Emergency Departments (for non-urgent cases)
Scale-up clinical resources to meet increased patient demand without committing to high cost locum arrangements
Potentially reduce patient administration time

how it works

patient coordination services

Before an appointment takes place, Telecare will work with you to ensure that:

Referred patients are matched to the most suitable clinician
Patient wait times are kept to a minimum
No-show and late cancellation rates are reduced

Telecare provides additional support to meet the level of demand required by your organisation. Our specialists and allied health professionals are AHPRA registered and are expertly trained in virtual care delivery, and our in-house telehealth facilitation team absorbs the administrative burden of scheduling and coordinating appointments.

telehealth services

On the day of the consultation, we connect patients to specialists and allied health professionals via our easy-to-use, secure video conferencing and call technology. Patients can access their specialist appointment at home or at a hospital outpatient clinic, at a time that is convenient

follow up

Post consultation, Telecare will provide the patient, the referring hospital and referring clinician with all required correspondence and reporting requirements.

FREQUENTLY ASKED QUESTIONS

Advice and answers from the Telecare Australia Team about general frequently asked questions regarding telehealth.

Why should i use telecare?

Telecare provides GPs and patients with efficient, flexible and affordable specialist care via telehealth and in-person consultations at our Blackburn clinic.

Our diverse specialist panel consists of more than 90 specialists and allied health professionals covering 33 specialties and growing, the equivalent to some of Melbourne’s largest hospitals. Our innovative software and dedicated administration team ensures that patients see our specialists in 1-2 weeks.

Telecare helps make specialist care more accessible for patients who live in remote locations, aged care facilities or have mobility issues, as well as those who are experiencing financial hardship or require attention.

If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.

Getting started with telehealth

Test your equipment before your appointment

If this is your first experience with telehealth, you will need to check that your device is capable of conducting online video meetings. Test your device a few days prior to your appointment using this link.

Is your device up-to-date?

A great consultation starts with a compatible device. Please ensure you have access to on of the following
Apple iPhone or iPad with IOS version 13 or later
Android mobile phone or tablet with Android 8 or later
PC or laptop with webcam and microphone running Windows 7 or later
Mac or Macbook with webcam and microphone running MacOS 10.12 or later

Web browser requirements

Your telehealth appointment will run through your web browser, so it's also important to ensure your browser is up-to-date. Check your browser version here.
Minimum browser requirements include:
Google Chrome Version 82+ (Windows, Android, MacOS)
Apple Safari Version 12+ (MacOS, iOS)
Firefox Version 75+ (Windows, Android, MacOS)
Microsoft Edge Version 82+ (Windows MacOS)
Microsoft Edge Version 44+

How Is your internet connection?

For a smooth connection, you will require an NBN, 4G connection or higher. A minimum of 1mbps for both upload and download is required.
To test your internet connection, click here.

Close any background apps before your appointment starts

Netflix or online gaming services may slow down your internet speed and affect your session. Please close these down before you begin.
For tech support, you can always contact us.

Find a quiet and well-lit space

To avoid any outside disturbances during the consultation, please call from a private and quiet space.
For video consultations, ensure your room is well-lit, ideally with natural lighting behind your device. If you can, position yourself so you are in the centre of your screen, and your device is approx. at arms length so your clinician can see you clearly.

appointment

Telecare appointments

How do I book an appointment?

You can book a Telecare specialist appointment through our patient portal if you have a referral from your GP, or your GP can book it for you.

Once we receive your referral, we will contact our specialists and organise the appointment for you.

How long are wait times to get an appointment?

Our average wait time is 1-2 weeks.

Can I book an appointment without a GP referral?

No. To book a Telecare specialist consultation, we require a valid referral from your GP. Patients can book specialists directly through our patient portal and we can contact your local GP on your behalf, however patients are still required to provide a referral to see a Telecare specialist.