services
Telecare offers your patients access to over 300 specialists and allied health services across over 30 specialties. We aim to provide patients with collaborative and comprehensive care.
You can visit our Clinician Listings to view our range of specialties on offer. We understand the importance of high-quality healthcare, and we strive to ensure patients are seen quickly and that correspondence is returned to you in a timely manner.
We offer ease of access, so your patients can receive care from the comfort of their own home. Telehealth appointments via a secure, encrypted, browser-based link that patients can share with their families and other healthcare providers.
To refer a patient, please send us a referral letter with the patient's contact details, clinical history, and if available, relevant investigations. For psychology, chronic disease management, dietetics or diabetes education, please also send a copy of the patient's Health Care Plan. When we receive your referral, we will process it within three business days and may reach out to you and/or your patient with any queries or issues.
We will contact your patient, the patient’s parent or next of kin to discuss fees, the appropriate clinician and appointment times. Telehealth appointments are booked using our secure, easy-to-use platform. The typical wait time for an appointment is between one and three weeks. Patients have the option to see our clinicians from their own home, or at your practice if you prefer.
A secure link is shared with your patient prior to the appointment. Consultations can be attended on a personal computer, laptop, tablet, or smartphone, with a sound audio and video system. Your patient may attend the consultation individually at home and/or make their family a part of the consultation If you wish to be a part of the consultation, Telecare can also provide you with your own secure video link for a case-conference consultation (MBS rebates may be applicable).
We aim to provide you with correspondence in writing within 7 days of the appointment so the appropriate care can commence. If there is a review appointment due, we will reach out to the patient and set up an appointment. Telecare promises to deliver end-to-end booking and management for your patient.
Advice and answers from the Telecare Australia Team about general frequently asked questions regarding telehealth.
Telecare provides GPs and patients with efficient, flexible and affordable specialist care via telehealth and in-person consultations at our Blackburn clinic.
Our diverse specialist panel consists of more than 90 specialists and allied health professionals covering 33 specialties and growing, the equivalent to some of Melbourne’s largest hospitals. Our innovative software and dedicated administration team ensures that patients see our specialists in 1-2 weeks.
Telecare helps make specialist care more accessible for patients who live in remote locations, aged care facilities or have mobility issues, as well as those who are experiencing financial hardship or require attention.
If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.
Telecare appointments
If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.
All Telecare specialist telehealth consultations are competitively priced to ensure low out-of-pocket fees for patients in rural and metropolitan areas, aged care and indigenous communities. Gap fees vary from specialty to specialty, If you'd like to find out more, you can speak to us through the Chat button in the bottom right corner of the page. You can also call our support help desk on (03) 9052 4872 or email us at: admin@telecare.com.au.
