How it works

Your appointment journey

Four clear steps, from your GP referral to your specialist’s letter back to your GP. We’ll guide you through each stage.

Send a referral Book now

AvailableAustralia-wide

ConsultationSecure video link

TechnologyNo app installation

Start with your GP

Get a referral

Ask your GP to refer you to Telecare or to a named Telecare specialist. Your GP remains an important part of your care and will receive the specialist’s advice after your appointment.

What your GP can include

The reason for referral and your current symptoms
Relevant medical history and current medications
Recent test results, reports or previous specialist letters

No referral yet?

You can start our patient referral form and give us permission to contact your GP on your behalf.

Start referral form

Choose your pathway

Send your referral to Telecare

Once your referral is ready, choose a clinician through direct booking or send the referral to our intake team so we can help find the right specialist.

Choose a clinicianBrowse by specialty, state or hospital and continue to booking.Let us helpUpload your referral and our intake team will guide the next step.

We review the referral before confirming the appointment to make sure the clinician and service are appropriate for your needs.

Know what to expect

Confirm your booking

Before you book, we’ll confirm the clinician, consultation fee and available appointment times. Your booking is complete once you receive confirmation.

Your secure consultation link

One link, sent after confirmation

Your confirmation email contains an encrypted link for the video consultation. Open it on your phone, tablet or computer—there is no software to install.

Your confirmation will include

Date and local appointment timeClinician and service detailsFee and Medicare informationSecure consultation link

Consultation day

Attend and follow up

Join from a quiet, private place a few minutes before the appointment. Your clinician will discuss your concerns, assessment and recommended next steps.

Open your link

Use the link in your booking confirmation and allow camera and microphone access.

Meet your specialist

Ask questions and discuss your symptoms, goals and treatment options.

Return to your GP

Your specialist sends a letter with findings and recommendations back to your GP.

After your appointment

Your GP continues your care

Your GP can talk through the specialist’s letter, coordinate prescriptions or referrals, and help arrange any follow-up consultation that is recommended.

Plan ahead

Everything you need before the appointment

Preparation guide

Preparing for your appointment

Environment, equipment, documents, interpreting and technical requirements.

View preparation guide Costs and rebates

Fees & Medicare

Understand gap fees, bulk billing eligibility and condition-specific pricing.

View fee information

Ready when you are

Take the next step towards specialist care

Book now Send a referral