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Patient guide

Technical requirements

Telecare works on all modern devices with a camera, microphone and speakers. Laptops, desktops, smartphones and tablets are all suitable.

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Requirements pre-appointment

Device and browser requirements

Please ensure that your device is compliant with the minimum technical requirements before your appointment.

Devices

Device requirements

  • Windows PC i5 processor with 4GB of RAM, Windows 10 or later
  • Apple Mac i5 processor and 4GB of RAM MacOS 10.12 (Sierra) or later
  • Android tablet or smartphone Android 8 or later
  • Apple iPhone or iPad iOS 13 or later
  • Good Internet Connection of at least 25 Mbps for both upload and download speeds. A standard home Wi-Fi or a reliable NBN, 4G connection is generally fine. You can check your internet speed by using this link.

Browser

Have the latest browser installed

Your telehealth appointment will run through your web browser, so it’s also important to ensure your browser is up-to-date. Check your browser version here. Minimum browser requirements include:

  • Google Chrome Version 82+ (Windows, Android, MacOS)
  • Apple Safari Version 12+ (MacOS, iOS)
  • Firefox Version 75+ (Windows, Android, MacOS)
  • Microsoft Edge Version 82+ (Windows MacOS)
  • Microsoft Edge Version 44+

Not sure your setup will work? Contact us and we can help you test your device and connection before the day.

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